Complaints

We know that our efforts to provide 100% satisfaction with treatment, administration and  surroundings will fail occasionally.

We welcome suggestions and comments.

We have an informal complaints system, and will make every effort to resolve any brought to our attention.

• In the case of treatment, please bring this to the attention of the dentist as soon as possible, either directly or via the practice manager.
• For problems relating to administration, surroundings or staff please bring this to the attention of the practice manager.

If you do not get satisfaction from this informal approach, or you feel that the matter is more serious, you may write confidentially to Ray Steggles who will then

• Write to confirm receipt of your complaint, within two working days, unless he is away from the practice, in which case he will respond within two days of return.
• Investigate the circumstances
• Invite you along for a discussion about the findings and hopefully resolve the complaint
• Where the complaint has not been resolved or where you prefer not to discuss the matter, Ray Steggles will write a report of his findings and where possible offer a way settling the matter to your satisfaction.

Following these internal procedures, if you feel it warrants such action you may follow external procedures via your solicitor, or seek advice from Citizens Advice Bureau.